Who Are We?
We are a registered company with SSM and ROC under the name of “Gear Etc Sdn. Bhd” and every year being audited with the company secretary.
How Long Have We Been In Business?
We have been in business for about 5 years with 4 outlets in Kedah and Perlis
PRODUCTS WE SOLD
What Brands Are We Selling?
Currently, we are selling Insta360, DJI, Garmin and Telesin in this store
Are We Authorized To Sell These Brands?
Yes, we are the authorized distributor for Insta360 and authorized dealer for DJI, Garmin and Telesin
SHIPPING & DELIVERY
My Items Haven’t Arrived Yet. What Can I Do?
Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 – 14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may received your purchases at different times.
If you have any concerns, please do not hesitate to contact Customer Service at order.gearz@gmail.com or call us at +(60) 4-9662929 or +(60)012-4662939 from 10 am to 9 pm daily, 7 days a week.
Who Are Our Logistic Partners?
Orders are shipped via Pos Laju and JnT. Our partners are just as dedicated as we are in delivering your products to you as soon as possible.
PAYMENT METHOD
What Types Of Payment Do You Accept?
Online Purchase On This Website
For online purchase on this website, we accept online banking (FPX), debit card and credit card from all local banks in Malaysia
Cash On Delivery (COD)
COD is an exclusive service we provide to our customers in Langkawi & Kangar Perlis only.
Bank Transfer
Bank Name: Maybank
Account Name: Gear Etc Sdn Bhd
Account Number: MBB 552152001924
After payment, please send SMS or Whatsapp to +(60)012-4662939 in order to complete your transaction. You will find the necessary details on the Bank Transfer slip from the ATM/CDM machine or online confirmation screen after payment.
After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip details to avoid your order being canceled. If you have access to online banking (CIMB Clicks, Maybank2U, PBeBank, Hong Leong Connect etc.), we strongly recommend using Online Banking (Direct Debit) for instant payment and processing.
My Computer Froze While Processing Payment. How Will I Know If My Payment Went Through Successfully?
All successful transactions will received a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please call us at +(60) 4-9662929 or +(60)012-4662939 to confirm the placement of your order.
